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Keep updated with information on Winter Services for Roads and more.

We would like to take this opportunity to wish everyone a very Good Christmas and a Happy New Year.

Customer First - Port Street

  • Closes at 4pm on Tuesday 24 December
  • Closed 25 December - out of hours cover
  • Closed 26 December - out of hours cover
  • Open 27 December - 9am - 3pm
  • Closed 28 December - out of hours cover
  • Closed 29 December - out of hours cover
  • Open 30 December - 9am - 3pm
  • Open 31 December - 9am - 3pm
  • Closed 1 January - out of hours cover
  • Closed 2 January - out of hours cover

Normal service will resume 3 January -  9am - 5pm  

Raploch Campus

Raploch Campus will close on Tuesday 24th December at 5pm and re-open on Friday 3rd January at 0900.

 

Please note: The Contact Centre will operate 24/7 to deal with Emergency enquiries only.  

Contact Centre

  • Closes at 4pm on Monday 24 December
  • 25 December – Emergency enquiries only
  •  26 December – Emergency enquiries only
  • 27 December – Emergency enquiries only
  • 28 December  – Emergency enquiries only
  • 29 December – Emergency enquiries only
  • 30 December – Emergency enquiries only
  • 31 December – Emergency enquiries only
  • 1 January – Emergency enquiries only
  • 2 January – Emergency enquiries only

Registration Services

Registration of births, deaths and marriages

Hours of service over Christmas and New Year 2019/2020

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

STIRLING

Registration Office, CFS,

1-5 Port Street,
Stirling.

Telephone 01786 233961

*(emergency telephone standby number 07710 734465)

 

ABERFOYLE

Registrar,

 Main Street,
Aberfoyle.

Telephone 01977 382986

 BALFRON

(Strathendrick)

Registrar,

 32 Buchanan Street,
Balfron.

Telephone 01360 440315

 CALLANDER

Registrar,

 1 South Church Street, Callander.

Telephone 01977 330166

 

 DUNBLANE

Registrar,

 Municipal Buildings, Dunblane.

Telephone 01786 823300

 

 KILLIN

Registrar,

8 Lyon Villas,
Killin.

Telephone 01567 820655

 

Day

Date

HOURS OF SERVICE

Monday

23/12/19

Normal hours of service apply.

Tuesday

24/12/19

Normal hours of service apply (although it is likely all offices will close early)

By appointment

Wednesday

25/12/19

Closed

Closed

Closed

Closed

Closed

By appointment

Thursday

26/12/19

Closed

Closed

Closed

Closed

Closed

By appointment

Friday

27/12/19

9am – 3pm

9am – 1pm

9am – 3pm

9am – 3pm

9am – 3pm

By appointment

Saturday

28/12/19

Closed

Closed

Closed

Closed

Closed

By appointment

Sunday

29/12/19

Closed

Closed

Closed

Closed

Closed

By appointment

Monday

30/12/19

9am – 3pm

9am – 1pm

Closed

10am – 2pm

Closed

By appointment

Tuesday

31/12/19

9am – 3pm

Closed

9am – 3pm

Closed

9am – 3pm

By appointment

Wednesday

01/01/20

Closed

Closed

Closed

Closed

Closed

By appointment

Thursday

02/01/20

Closed

Closed

Closed

Closed

Closed

By appointment

Friday

03/01/20

Normal hours of service apply.

 

If you have an emergency registration enquiry when the offices

 are closed, please telephone 01786 404040.

Credit Union

Community Safety

Safer Communities will be working between Christmas and New Year.

  • Anti Social Behaviour and Estate Wardens will be working  from 28 - 30th December from 9 am - 5 pm
    Contact Us: tel: 01786 233533 email us  

  • Community Wardens will be available 28 - 30th December 2 pm - 10 pm

  • Taxi Marshalls will be available on the following dates:

    13-Dec

    18:00

    04:30

    13-Dec

    14-Dec

    23:00

    04:30

    14-Dec

    20-Dec

    23:00

    04:30

    20-Dec

    21-Dec

    23:30

    04:30

    21-Dec

    26-Dec

    23:00

    03:30

    26-Dec

    27-Dec

    23:00

    04:30

    27-Dec

    28-Dec

    23:00

    04:30

    28-Dec

    31-Dec

    23:00

    04:30

    31-Dec


  • Safe Base provides a safe environment for anyone visiting the city centre at night, with the teams working closely with Police Scotland and the Stirling Street Pastors, who provide a vital service in looking out for anyone who finds themselves in a vulnerable situation while on a night out.

They will offer people basic first aid, information about transport options and harm minimisation, and a pick up/contact point If required.

Safe Base teams will be available in the City Centre between 10 pm and 2 am on the following dates:

Friday 6th and Saturday 7th December
Friday 13th and Saturday 14th December
Friday 20th and Saturday 21st December
Thursday 26th December

  • Operation Steadfast - Anyone wishing to speak with police to obtain safety information or report an incident can visit the mobile police station, which will be located in Port Street during the day and then in Friars Street in the evenings. Alternatively, the public can also dial 101 in non-emergency situations, and 999 in the event of an ongoing emergency.

  • Stirling Council’s Youth Team will be out and about in the city centre, working alongside the Street Pastors, to help address the various issues that can occur when alcohol is being consumed.

 

 

Planning & Building Services

Please Note: that the Stirling Council planning service will close at 4pm on 24 December until 9am on 3 January.

For more information see our pages

Park and Ride

Park and Ride

Park & Ride Festive Arrangements: Information on Park & Ride

Other useful emergency contacts during the festive session: 
  • Childline 0800 1111
  • Samaritans: 08457 90 90 90
  • NHS 24: 111
  • Salvation Army 01786 448923

Housing Services

  • Closed from 4pm on 24 December
  • Open 9am on 3 January
  • For any emergency repairs please call the Contact Centre  - Out of hours service on 01786 404040
  • If you find yourself homeless over the festive period please call the Contact Centre  - Out of hours service on 01786 404040

For more information see our webpages

Roads Winter Services

Clearing Roads

Stirling Council's Winter Maintenance Policy prioritises which roads and footpaths receive the appropriate treatment during adverse weather.  The Council prepares a plan of action, setting out how it intends to treat ice and snow in accordance with this Policy. 

The Roads Teams use a priority system during adverse weather which allows main roads and core routes to be treated first.

See below for more information.

Priority One Routes

These roads receive precautionary salting and are roads which have a cumulative daily flow of more than 800 vehicles a day, including roads to Emergency Services establishments.

These routes shall receive precautionary salt treatment between 5.30am and midnight and;

Clearance of snow accumulations 24 hrs per day.
• The treatment of ice formations 24 hrs per day. 

 

The Winter Service comprises the following types of treatment:
  • Precautionary Salt Treatment
  • Treatment of Ice
  • Treatment of Snow
  • Treatment of Hard Packed Snow and Ice
  • Flooding Events – Sandbag Policy

See also:

More Information can be found within our Winter Policy Document.

Regulatory Services

Closed from 4pm on Tuesday 24 December

Open 9am on Friday 3 January

For any emergency please call the Contact Centre on 01786 404040 

Waste & Recycling Services

Tip  opening times - Household Waste and Recycling Centres (HWRC) - sites (Lower Polmaise, Callander, Balfron) will be closed 25th & 26th December and 1st & 2nd January - the weighbridge/transfer station will be closed on these days also

Recycling Centre festive season opening hours at a glance:

Lower Polmaise:
 
Balfron & Callander:
 
Monday 23 Dec 2019 8:30–17:00 Monday 23 Dec 2019 17:00–20:00
Tuesday 24 Dec 8:30–17:00 Tuesday 24 Dec 17:00–20:00
Wednesday 25 Dec Closed Wednesday 25 Dec Closed
Thursday 26 Dec Closed Thursday 26 Dec Closed
Friday 27 Dec 8:30–17:00 Friday 27 Dec 17:00–20:00
Saturday 28 Dec 8:30–17:00 Saturday 28 Dec 10:00–14:00
Sunday 29 Dec 8:30–17:00 Sunday 29 Dec Closed
Monday 30 Dec 8:30–17:00 Monday 30 Dec 17:00-20:00
Tuesday 31 Dec 8:30–17:00 Tuesday 31 Dec 17:00–20:00
Wednesday 1 Jan 2020 Closed Wednesday 1 Jan 2020 Closed
Thursday 2 Jan Closed Thursday 2 Jan Closed
Friday 3 Jan 8:30–17:00 Friday 3 Jan 17:00–20:00
Note:Last entry: 16:45 daily   Note:Last entry: 19:45 weekdays 13:45 Saturdays  
    
More information:
  • Wrapping paper and gift cards: Standard paper, wrapping paper and gift cards should be placed in your green recycling bin. Wrapping paper or gift cards containing foil, glitter, ribbons or felt coatings are not recyclable and should be placed in your grey non-recyclable bin.
  • Cardboard collection: If you have excess cardboard during the festive period you can take it to any of our three Household Recycling Centres.
  • Christmas trees: You can recycle real Christmas trees in the garden waste skips at any of our three Household Recycling Centres, or chop them up and place in your brown bin.
       

Bandeath Dog Shelter

  • Close at 4pm on Tuesday 24th December
  • Open 27th December
  • Close at 4pm on Tuesday 31st December
  • Open Friday 3 January

If during this time your dog is lost there will be someone taking calls between 9am - 11am Christmas eve, Christmas day, Boxing day,  New Years day and 2nd Jan.

Schools

  • Close Friday 20 December 2109
  • Opening on Monday 6 January 2020
Raploch Campus

Raploch Campus will close on Monday 24 December at 5 pm and will re-open on Friday 3 January (closing at 5 pm) normal service will resume on Monday 6 January 2020

Please note: The Gym will close on Sat 14 December and re-Open Tues 7 January 2020

Libraries

  • Close at 4pm Tuesday 24 December 
  • Re-open at their usual times on Friday 3 January 

Social Care Services

Emergency Social Work support is provided by Emergency Duty Team and can be contacted on (01786 470500). They are available from 5pm 24 Dec until 9am 27 Dec and 5pm 31 Dec until 9am 3 Jan 2019.  They are also available as usual at weekends 24/7.

Children and Families / Criminal Justice will be operation from Wolfcraig as normal on the following dates:-

  • 27th December – normal service
  • 30th December – normal service
  • 31st December – normal service
Other useful emergency contacts during the festive session: 
  • Childline 0800 1111
  • Samaritans: 08457 90 90 90
  • NHS 24: 111
  • Salvation Army 01786 448923

Cemeteries Service Christmas & New Year operating arrangements

The Cemeteries office is closed 25th & 26th December and 1st & 2nd of January. Open 9am – 4pm on 27th, 28th & 31st

Stirling Bus Station opening & closing times

Park and Ride

Park & Ride Festive Arrangements: Information on Park & Ride

Bus Services

Festive Bus Arrangements: Information on Transport Service Changes

Stirling Bus Station opening & closing times

Festive Bus Station Arrangements: Information on Transport Service Changes

Albert Halls Box Office Opening hours

W/C  23rd December 2019

Monday 23rd December          9.00 - 17.00

Tuesday 24th December          9.00 - 16.00

Wednesday 25th December     Closed

Thursday 26th December        Closed

Friday 27th December            9.00-17.00

W/C  30th December 2019

Monday 30th December          9.00 - 17.00

Tuesday 31st December          9.00 - 17.00

Wednesday 1st January           Closed

Thursday 2nd  January             Closed

Friday 3rd January                   Closed

Saturday 4th January                Closed

Sunday 5th January                  Closed

Saturday 28th December         9.00-17.00

Sunday 29th December            14.00 – 20.30

 

 

Albert Halls Box Office Opening  hours w/c commencing December 2019

Monday to Friday 21 December  – 9AM to 5PM

Albert halls Box Office Opening Hours w/c December 2019

Monday 24 December – 9AM TO 4PM

Tuesday 25 & Wednesday 26 December – Closed

Thursday & Friday 28 December – 9AM TO 5PM

Saturday 29 December – 2.00 TO 8.30PM

 

Albert Halls Box Office Opening Hours w/c  31 December 2019

Monday 31 December - CLOSED

Tuesday & Wednesday 2 January – CLOSED

Thursday 3 January  – 9AM to 1PM

Friday 4 January – 9AM to 12PM

Re-opens Monday 7 January

Cowane Centre Opening Hours

W/C  23rd December 2019

Monday 23rd December         9.00-17.00

Tuesday 24th December          9.00-16.00

Wednesday 25th December – Thursday 2nd January   Closed

Friday 3rd January                   9.00-17.00

Tolbooth Box Office Opening Hours

W/C  23rd December 2019

Monday 23rd December          Closed

Tuesday 24th December          10.00-16.00

Wednesday 25th December     Closed

Thursday 26th December        Closed

Friday 27th December            Closed

Saturday 28th December         Closed

Sunday 29th December            Closed

W/C  30th  December 2019

Monday 30th December          Closed

Tuesday 31st January              10.00-22.30

Wednesday 1st January           Closed

Thursday 2nd January              Closed

Friday 3rd January                   Closed

Saturday 4th January               Closed

Sunday 5th January                  Closed

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